We’ve got some exciting news to share! You may have seen in this month’s OurHealth Roanoke & New River Valleys: we won first place and received an honorable mention in the 12th Annual Best Bedside Manner Awards for Dermatology and Physician Assistants! This is an incredible honor, and we are thrilled to be able to celebrate this accomplishment with you!
Every year, OurHealth Roanoke and New River Valleys Magazine awards those health professionals who demonstrate an outstanding level of patient care and compassion with the Best Bedside Manner Awards. The award is determined by a public vote; community members are asked to “cast their votes for their favorite medical providers...who they feel best exemplify excellence in bedside manner.” More than 30000 votes were cast for the 2018 competition.
Dr. Hurd won the award for Dermatology, earning Gold for the second year in a row! He attributes his win to his simple philosophy: treat each patient the way he would expect to be treated. “I believe this award is a recognition of the philosophy that I and my employees have toward wanting the very best experience and outcome for each patient who walks through our door,” Dr. Hurd said.
After winning Gold again, Dr. Hurd hopes to continue to improve and better his practice. “I’m always looking for direct feedback from my patients as to how I & my practice can improve.” His thirst for continuous improvement has helped him secure this award for 7 straight years. We hope to see that trend continue!
Angie Hurd, one of our physician assistants, won gold in her category as well! This is her third Gold, and her 7th award overall. “We want everyone to leave our office happy and satisfied with the care they recieve,” Angie explained. “From our up-front staff greeting a patient, to our nurses taking their histories and concerns, to the providers treating them, every interaction should be pleasant and focused on helping the patient achieve their best skin health.”
Angie says it’s all about respecting the patient and making sure they feel heard. “Our patients are treated with respect and given the needed time and attention to address their skin concerns. Our patients are not rushed in and rushed out,” she said.
Steve Evans won as well, receiving an Honorable Mention in the Physician Assistant category. “New River Dermatology’s knowledge has always been noted in this area, in their great patient services and great outcomes for their concerns and problems of the skin,” Steve said. “Dr. Hurd and his staff’s reputation is of prompt, sympathetic, compassionate care in a timely manner.”
Dr. Hurd, Angie, and Steve are representative of all of New River Dermatology’s care providers, working to achieve the same goal of incredible patient care. “To me, bedside manner award means to gain patients’ respect and rapport,” Steve said. “They feel our empathy, compassion, and honesty from the first greeting to the discussion of their problem. Our patients feel they can rely on and trust the front office staff, nursing staff, and myself to know to help them and their family with any dermatologic need.”
Congratulations to Dr. Hurd, Angie, and Steve for their incredible wins! And you can be certain we’ll continue to maintain a legacy of exceptional patient care and superb bedside manner.